Contact information

We are happy to assist you and aim to respond to all inquiries as quickly as possible.

Contact Channels

You may contact us through:

• Shopify Inbox (live chat or message)

• Email: digitalspirit2k@gmail.com

All support inquiries are handled in the order they are received.

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Response Times

Our typical response time is within 24–48 business hours, excluding weekends and public holidays.
During high-volume periods (product launches, promotions, holidays), response times may be slightly longer.

Submitting multiple messages about the same issue may delay our response.

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Order & Shipping Inquiries

For order-related questions, please include:

• Your order number

• The email address used at checkout

This allows us to assist you more efficiently.

Please note that once an order has entered production or has shipped, changes or cancellations may not be possible.

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Product Information

We do our best to provide accurate product descriptions, sizing information, and visuals.
If you have questions about materials, fit, or care instructions, feel free to contact us before placing your order.

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Returns, Exchanges & Issues

If you are contacting us regarding:

• A damaged item

• A printing or manufacturing issue

• An incorrect item received

Please contact us within the timeframe stated in our Return & Exchange Policy, and include clear photos of the issue so we can properly review your request.

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Inappropriate or Abusive Communication

We reserve the right to end or decline communication that includes:

• Abusive, threatening, or discriminatory language

• Spam or repeated messages without new information

We are committed to maintaining respectful and professional communication at all times.

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Privacy & Data Use

Any personal information shared through our contact channels is used solely for customer support purposes and handled in accordance with our Privacy Policy. We do not sell or misuse customer data.