Refund policy

Every item is made to order. Because each piece is produced individually after a purchase is placed, we do not operate like traditional retail or bulk-inventory brands. Please read the policy below carefully before placing your order.

Made-to-Order Policy

All products are created specifically for your order.
For this reason, we are unable to accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color

  • Preferring a different fit or style

We encourage customers to review all product details and size charts carefully before purchasing.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect (wrong size or style from what you ordered)

Please contact us within 7 days of delivery with the following:

  1. Your order number

  2. A clear description of the issue

  3. Photos of the item (including packaging if relevant)

Once verified, we will offer:

  • A replacement at no additional cost, or

  • A full refund

Replacements are produced and shipped at no cost to you.

Lost or Stolen Packages

Once an order is marked Delivered by the carrier, After Dark Apparel Studio is not responsible for:

  • Lost packages

  • Stolen packages

  • Deliveries to incorrect addresses submitted by the customer

If you believe your package was stolen or delivered incorrectly, please contact your local carrier with the tracking number provided.

If the package is returned to sender due to an incorrect or incomplete address, additional shipping fees may apply for re-shipment.

Cancellations and Order Changes

Because production begins shortly after your order is placed, cancellations or changes are only possible within 12 hours of purchase.

After this period, we cannot guarantee cancellation or modification.

Sizing Issues

Because all items are made to order, we do not accept returns or replacements for sizing issues.
Please refer to the size charts provided on each product page. If you need help choosing the correct size, feel free to contact us before ordering.

Returns Not Accepted

We do not accept returns or exchanges for:

  • Buyer’s remorse

  • Incorrect sizes ordered

  • Delayed deliveries (unless significantly beyond estimated time and verified by carrier)

  • Items washed, worn, or used

  • Clearance or final sale items

  • You can always contact us for any return question at support@digitalspirit2k.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@digitalspirit2k.com.

Refunds

Approved refunds (for incorrect, defective, or damaged items) are issued back to the original payment method.
Processing time may vary depending on your bank or payment provider.

We reserve the right to refuse refunds if the claim does not meet the conditions above.